Your IT, Our Responsibility

Helpdesk & Support

Day-to-day IT support for your team, when they need it.

• Remote and on-site helpdesk support for staff issues and requests
• Ticketing and prioritisation so nothing falls through the cracks
• Proactive monitoring and maintenance of workstations and servers
• Fast response times with clear service level agreements

Internet

Provision and management of business-grade internet connectivity.

• Sourcing and provisioning NBN, fibre, and wireless connections
• Monitoring uptime and performance
• Managing ISP relationships and fault escalation on the client's behalf
• Failover and redundancy options for sites that can't afford downtime

Physical Infrastructure

Design, deployment, and maintenance of the physical hardware that keeps a business connected and protected.

Networking

Design and maintenance of the equipment that connects and secures a business's devices and data.

• Firewalls - perimeter security, threat filtering, and VPN configuration
• Routers - configuration and management of network routing and traffic
• Switches - wired network infrastructure for offices and sites
• WiFi - design and deployment of secure wireless networks with reliable coverage

Servers

Supply, configuration, and ongoing maintenance of on-site server hardware.

• Server procurement, setup, and configuration
• Ongoing patching, monitoring, and maintenance
• Virtualisation and storage management
• Hardware lifecycle planning and replacement

Backups

Protecting business data against loss, corruption, or ransomware.

• Design and implementation of backup schedules and retention policies
• On-site and off-site (cloud) backup solutions
• Regular restore testing to confirm backups are actually recoverable
• Disaster recovery planning

Cloud Infrastructure and Services

Hosting, migrating, and managing business systems in the cloud.

Email

Setup, migration, and ongoing management of business email systems.

• Email hosting and migration (e.g. Microsoft 365, Google Workspace)
• Mailbox setup, configuration, and management
• Spam filtering and email security
• Ongoing support and troubleshooting

Azure

Design, migration, and management of business infrastructure and services hosted on Microsoft Azure.

• Cloud architecture design and virtual machine deployment for new environments
• Migration of on-site servers and applications to Azure
• Ongoing management of existing Azure tenancies and resources
• Azure Active Directory / Entra ID configuration and identity management
• Cost monitoring, optimisation, and resource scaling
• Backup, disaster recovery, and security configuration

AWS

Design, migration, and management of business infrastructure and services hosted on Amazon Web Services.

• Cloud architecture design and EC2 instance deployment for new environments
• Migration of on-site servers and applications to AWS
• Ongoing management of existing AWS accounts and resources
• Identity and access management (IAM) configuration
• Cost monitoring, optimisation, and resource scaling
• Backup, disaster recovery, and security configuration